Chat Support Specialist: As a Chat Support Specialist, you’ll engage with customers through live chat, providing prompt and friendly assistance. You’ll troubleshoot issues, answer inquiries, and ensure customer satisfaction. Your role involves maintaining a positive brand image, escalating complex problems, and collaborating with team members to enhance service quality. Strong communication skills, empathy, and a knack for problem-solving are essential. This entry-level position offers growth opportunities and requires a proactive approach to customer interactions.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Customer support chat workers are in huge demand worldwide right now.
If you can start right away please apply below.